CAPELLA PRO REFUND POLICY
Effective Date: 01 January 2025
1. GENERAL POLICY
All subscription payments are generally non-refundable, except in specific situations defined below.
Because Capella Pro is a digital SaaS service, once a subscription is activated, resources are allocated and costs are incurred.
2. ELIGIBLE REFUND CONDITIONS
Refunds may be granted if:
A. Duplicate Payment
User was charged twice unintentionally.
B. Accidental Upgrade
User upgraded plan by mistake and has not used premium features.
C. Technical Failure
Severe service failure prevents use for an extended period (verified by Capella Pro).
D. Legal Requirement
Jurisdiction laws requiring mandatory refunds.
3. NON-REFUNDABLE SITUATIONS
Refunds are not granted if:
- User changed their mind
- User forgot to cancel
- Subscription auto-renewed
- User has heavily used the platform
- Account was suspended due to violations
- AI features were used extensively
- User dissatisfaction with subjective features
4. REFUND WINDOW
All refund requests must be submitted within:
- 7 days of the transaction (monthly plans)
- 14 days of the transaction (yearly plans, depending on jurisdiction rules)
After that, refunds cannot be issued.
5. PRORATED REFUNDS
Prorated refunds are not provided unless required by law.
6. PROCESS FOR REQUESTING REFUND
Users must email:
📧 billing@capellapro.co
Include:
- Registered email
- Transaction ID
- Reason for refund
Processing time: 5–10 business days.
7. THIRD-PARTY PAYMENTS
If paid via:
- Apple App Store
- Google Play
- External billing partner
Refunds must be requested through the respective platform provider.
8. CHARGEBACKS
Chargebacks filed without attempting internal resolution may lead to:
- Account suspension
- Permanent ban
- Legal recovery action